Food & Allergen Information Disclaimer
At Sultanella Kataifi, we take food safety and allergen information seriously.
This Food & Allergen Information Disclaimer applies to products sold through:
Sultanella currently sells and ships products to customers in Australia and New Zealand.
Sultanella Kataifi
ABN: 26 194 025 899
Email: info@sultanella.com.au
1. General Food Information
The information provided on our website is intended to help customers understand our products and make informed purchasing decisions.
Product information may include:
Product name;
Ingredients;
Allergen information;
Nutrition information;
Net weight;
Storage instructions;
Preparation instructions;
Country of origin information; and
Other product information required or permitted by applicable law.
While we make reasonable efforts to keep website information accurate and up to date, product formulations, ingredients, packaging and labelling may change from time to time.
The product packaging and label supplied with your order should always be checked before consuming the product.
2. Allergies and Food Intolerances
If you have a food allergy, intolerance or other dietary restriction, you should carefully read the ingredient list and allergen declaration on the product packaging before consuming the product.
If you are unsure whether a Sultanella product is suitable for you, please contact us before consuming it:
Do not rely solely on product photographs, descriptions, search results or information provided elsewhere on our website when making a decision about whether a product is suitable for your dietary requirements.
3. Allergen Information
Australian and New Zealand food-labelling requirements require certain allergens to be declared when they are present in food.
Depending on the product, declared allergens may include ingredients or substances such as:
Cereals containing gluten;
Wheat;
Milk;
Eggs;
Soy;
Peanuts;
Tree nuts;
Sesame;
Fish;
Crustaceans;
Molluscs; and
Other regulated allergens where applicable.
The allergens present in a particular product will depend on its ingredients and manufacturing process.
Always check the specific product label for the most current allergen information.
4. May Contain / Cross-Contact Information
Some food products may be manufactured, packed or processed in facilities where other allergens are handled.
As a result, there may be a risk of unintentional allergen cross-contact.
Where a precautionary allergen statement such as:
"May contain..."
or
"Made in a facility that also handles..."
is applicable, it will be provided on the product label or in the relevant product information.
Customers with severe or life-threatening allergies should carefully consider the information provided on the product label and, where necessary, seek appropriate professional medical advice before consuming the product.
5. Product Ingredients May Change
Manufacturers and suppliers may change ingredients or formulations.
For this reason, the ingredient and allergen information displayed on our website may occasionally differ from the information printed on the current product packaging.
If there is any difference between information displayed online and the information printed on the product supplied to you, please use the current product label as the primary source of information and contact us if you require clarification.
We aim to update our online information when changes are known to us.
6. Food Safety
Please follow all storage and handling instructions provided on the product packaging.
Depending on the product, this may include instructions relating to:
Storage temperature;
Refrigeration;
Keeping the package sealed;
Protection from moisture;
Protection from direct sunlight; and
Use-by or best-before dates.
Do not consume a product if you believe it has been contaminated, damaged or otherwise rendered unsafe.
If you have concerns about the safety or condition of a product, contact us immediately at:
Please retain the product, packaging and relevant batch information where possible so that we can investigate the matter.
7. Best-Before and Use-By Dates
Customers should check the best-before or use-by date printed on the product packaging.
These dates should be interpreted in accordance with the applicable food-labelling requirements and the instructions provided with the product.
Do not consume a product after a use-by date where the applicable label states that it should not be consumed after that date.
8. Storage After Delivery
Once your order has been delivered, you are responsible for storing the product in accordance with the instructions on its packaging.
Improper storage may affect the quality, safety or shelf life of food.
Examples may include:
Exposure to excessive heat;
Exposure to moisture;
Failure to refrigerate where refrigeration is required;
Leaving a product open or unsealed; or
Storing the product outside the conditions specified on its packaging.
This does not affect any consumer rights you may have where the product was already defective or unsafe when supplied.
9. Dietary Requirements
Sultanella products may not be suitable for every dietary requirement.
Customers should independently check the current product label before purchasing or consuming a product if they require products that are:
Gluten-free;
Dairy-free;
Egg-free;
Nut-free;
Peanut-free;
Sesame-free;
Vegan;
Vegetarian;
Halal; or
Suitable for another specific dietary requirement.
A product should not be assumed to meet a particular dietary requirement unless this is expressly stated in the current product information or on the product label.
10. Medical and Allergy Advice
Sultanella does not provide medical advice.
If you have a serious food allergy, food intolerance or medical condition requiring dietary restrictions, you should obtain appropriate advice from a qualified healthcare professional or dietitian.
If you are uncertain whether a product is safe for you, do not consume it until you have obtained appropriate information.
11. Product Information and Consumer Rights
This disclaimer is intended to provide additional food and allergen information.
It does not exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable Australian or New Zealand law.
For Australian customers, applicable rights under the Australian Consumer Law continue to apply.
For eligible New Zealand customers, applicable rights under the Consumer Guarantees Act 1993, Food Act 2014, Fair Trading Act 1986 and other applicable laws continue to apply.
Nothing in this disclaimer limits a customer's statutory rights.
12. Food Labelling
Sultanella aims to ensure that applicable food products supplied to customers are labelled in accordance with relevant legal requirements.
For products sold in Australia, applicable requirements may include those established under the Australia New Zealand Food Standards Code and relevant Australian food laws.
For products supplied to New Zealand, applicable New Zealand food laws and requirements may also apply.
The information required on a product label can vary depending on the type of food, ingredients, packaging and intended market.
13. Imported Products
Some Sultanella products may be manufactured outside Australia or New Zealand and imported for sale.
Imported food products may be subject to applicable food-safety, labelling, customs, biosecurity and import requirements.
We take reasonable steps to ensure products supplied for sale comply with applicable requirements.
14. If You Believe a Product Is Unsafe
If you believe that a Sultanella product may be unsafe:
Do not consume the product.
Please contact us immediately:
Email: info@sultanella.com.au
Please provide, where possible:
Your order number;
Product name;
Batch or lot number;
Best-before or use-by date;
Photographs of the product;
Photographs of the packaging and label;
Description of the concern; and
Your contact details.
Please keep the product and packaging until we advise you otherwise.
We may need to investigate the issue with our supplier, manufacturer, logistics provider or relevant authority.
15. Allergen Information Is Important
If you have a severe food allergy, please always read the current product label before consuming the product.
Website information is provided as a guide and may not reflect a subsequent change to ingredients, manufacturing processes or packaging.
If you have any uncertainty regarding allergens or ingredients, please contact Sultanella before consuming the product.
16. Contact Us
For questions about ingredients, allergens, food safety or product information, please contact:
Sultanella Kataifi
ABN: 26 194 025 899
Email: info@sultanella.com.au
Website: www.sultanellakataifi.com.au
We will do our best to provide accurate and useful product information.
Important Notice
Please always check the product packaging before consuming any Sultanella food product, particularly if you have a food allergy or dietary restriction.
This Food & Allergen Information Disclaimer does not replace the ingredient list, allergen declaration, nutrition information or other mandatory information provided on the product label.